Frequently Asked Questions

What is a patient portal?

The LaTouche Pediatrics Patient Portal is a free and secure way to access your child’s health record. It enables you to securely use the internet to receive information about your child’s health online, anytime.

How do I get access to the LaTouche Pediatrics Patient Portal?

Getting access is quick and easy! All you need to do is contact our office and we will verify your name, address, email, telephone number, relationship to child and your date of birth. Once that is done, you will receive an email invitation within 48 hours. Included in the email will be a link and directions to complete your registration process.

When logging in, do I use my information or my child’s?

You will use YOUR information (name, address, DOB, etc.) to log in.

What is an FMH Secure Login?

It is an authentication method you can use to create a unique username/password specific to your portal account. No longer do you have to use your login credentials from Facebook, Google, etc. – though that option still exists if it’s your preferred login method.

Do I need to create an account for each of my children?

The first time you set up your portal account, you will be creating an account for yourself. After that account is created, it will then prompt you to go through the steps of registering as a proxy for your child. If you have additional children you will log in and only register as a proxy for each of their accounts. Once you are registered for each child as a proxy, the system will automatically link all the accounts together. You will use the same login to access all accounts.

What is a proxy account?

A proxy account is an account that allows parents or guardians access to a minor child’s medical record. Registering as a proxy for your child will allow you to view your child’s medical record until they reach the age of 18. At that point, you will only have access to historical information and will be unable to view any new medical information.

Will I be creating my own personal account during the registration process?

Yes. Once you have logged into your account you can access your children’s accounts by using the drop down menu in the top right of the screen or by tapping the i symbol by your name on the mobile app.

Can I complete the registration process using a mobile device?

Yes, registering for a portal account has never been easier! Using your mobile device, you can now create a portal account before you even leave our office. Simply click the link contained in the invitation email and follow the steps.

How do I download the app?

To download the app, scroll up towards the top of this page and click on the either the iTunes App Store or Google Play Store link to download.

What if I forget my user ID or password?

Once you have selected the login method that you have previously used, a new window will open. Click the link at the bottom to view directions on how to retrieve your user ID or password.

Does the LaTouche Pediatrics Patient Portal information go to a third party service?

No. The login information will only be used to sign into the patient portal, no medical information will pass to any third party service (for example, if you sign in through Facebook, no medical information is available on Facebook to either yourself or your Facebook friends.)

How do I request an appointment?

On the home screen of your child’s account, there is an appointment section. Click the request button and a new window will open. Select a provider and type in the reason for the appointment. Next, select a preferred day, time and add any comments and click submit to complete the request. Our office will call or email to confirm the date and time of the appointment.

How do I request a prescription refill?

On the home screen of your child’s account, click the “My Health” tab and then the “Medication” tab. There, you can view all medications prescribed to your child. Click on the pill bottle, next to the medication, to request a refill. A new window will open, in which you may add any comments and click send. Once the prescription is accepted and renewed you will receive an email notification.

Can I pay my bill online?

Yes! At the bottom of the home screen of your child’s account, there is a billing section. Click on the “Make A Payment” button to view invoices and make payments.Please check each child’s account to view and pay their individual invoices.

What if I have a question about my child’s health record?

If you have a question about your child’s health record, it is best to contact our office or speak to your provider during an appointment.

How do I get medical advice if my child is sick?

If your child is sick, please call our office to schedule an appointment or speak to a nurse.

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